Generations Help and Support – Help and Support
Support can also be reached via email [email protected] or phone (989) 546-4512. If you have a system emergency after support hours, our on-call staff can be reached by calling (989) 546-4512 x1. Our Support team uses ConnectWise and/or Zoom access your system remotely. Other Resources. Learn about training resources.
Generations Help and Support – System Requirements
Select the Safari settings button, or browse to Preferences > Websites. Find pop-up windows and allow and allow pop-up windows for generations.idb-sys.com and help.idb-sys.com. On the tabs page, select “when a new tab or window opens, make it active,” and “confirm before closing multiple tabs or windows.”
Generations Help and Support – Mobile Overview
Additionally, if you use a mobile device to access the main website (https://generations.idb-sys.com,) you are asked if you would like to be redirected to the mobile-friendly website. An app is a small program installed on your mobile device. Regardless of whether you are using the mobile website or app, you log in with your Agency ID, email …
Generations Help and Support – Alerts – help.idb-sys.com
In most cases, Generations will update and confirm schedules with EVV information. If a call cannot match to a schedule or if other parameters are not met, you receive an alert. Alerts appear as red exclamation marks on the left side of the EVV Schedules screen, and (if established in your EVV Configuration Settings) you may also receive an …
Agencies using the Generations service may collect information on their customers including medical data and social security numbers. IDS collects credit card information from customers to process orders.
Home – Generations Homecare System
Generations is developing the right tools to help homecare providers meet the EVV requirements established in the 21st Century Cures Act. Join our mailing list to receive the latest news and updates about EVV functionality and state interfaces. By signing up, I agree to receive communications from Generations.